FAQ

Frequently asked questions

My organization is a US school, university, etc. and we would like to place a purchase order. Do you accept purchase orders?


Purchase orders are accepted from US schools, universities and government agencies placing orders of $200 or more. We do not accept purchase orders less than $50 and for purchase orders less than $200 there is a $20 processing fee. To place a purchase order, please request a quote using the form at https://www.setcas.online/contact-us. We will send you a quote to your email address you provided in the form. This quote can be saved as a PDF and used by your institution to create an official purchase order. Once you have an official purchase order, please place the items into your cart and proceed to checkout, selecting “Offline Payment” as the payment option. After you place your order online, please send your official purchase order along with your order number to info@setcas.online If you need a W9 please email info@setcas.online. This is the fastest way to get your PO processed and will reduce errors and delays! After your order ships, Setcas will send an invoice referencing your institution's PO number to the provided billing address (or directly to your institution's Accounts Payable department if we have a contact on file). This invoice can be paid by credit card, check, or bank transfer (non-US customers only). Payment terms are net 30 days from the invoice date.




Do you ship internationally? How much does it cost to ship to my country?


Yes! We ship most places that the postal service ships, including FPO/APOs. Please sent a email to info@setcas.online to get the estimated shipping fees.




What is Purchase order (PO)?


A purchase order (PO) is a commercial document and first official offer issued by a buyer to a seller, indicating types, quantities, and agreed prices for products or services. It is used to control the purchasing of products and services from external suppliers. Purchase orders can be an essential part of ERP system orders. The issue of a purchase order does not itself form a contract. If no prior contract exists, then it is the acceptance of the order by the seller that forms a contract between the buyer and seller. Companies use purchase orders for several reasons. Purchase orders allow buyers to clearly and explicitly communicate their intentions to sellers. They may also help a purchasing agent to manage incoming orders and pending orders. Sellers are also protected by PO's in case of a buyer's refusal to pay for goods or services. Purchase orders provide benefits in that they streamline the purchasing process to a standard procedure. Commercial lenders or financial institutions may provide financial assistance on the basis of purchase orders. There are various trade finance facilities that almost every financial institution allows business people to use against purchase orders such as: 1. Before shipment credit facility 2. Post shipment credit facility 3. Trade finance facility 4. Foreign bill purchase credit facility 5. Bill retirement credit facility 6. Order confirmation 7. Followup The purpose of purchase orders is to procure materials for direct consumption or for stock, procure services, cover customer requirements using external resources, or procure a material that is needed in plants from an internal source (Long distance intra-plant stock transfers). They may also place once only procurement transactions and optimize purchasing by taking full advantage of negotiated conditions or for optimal utilisation of existing transport capacities. Creating a purchase order is typically the first step of the purchase to pay process in an ERP system. Purchase orders may require a SKU code. Within an ERP system, a purchase order can be created manually, and may require confirmation or changes via editing. Within an ERP system (such as in SAP), manually creating a purchase order within the system may look something like "Logistics -> Materials Management -> Purchasing -> Purchasing Order -> Create" and providing a Transaction Code. This document type will be chosen from the screen. A vendor code lookup may need to be selected for a purchase order steps, as well as things like organization group and company code.




How do I track my orders?


You will receive an email, together with a tracking number, notifying you that orders have been shipped. If you have further queries, please contact us at info@setcas.online.




How do I start shopping online with SETCAS LLC?


For step-by-step shopping instructions, please follow the progression below: 1. When you have found a Product on the Website that you would like to buy, please click on the button labelled "add to cart". This will add your Product to a virtual "shopping cart". 2. To change what’s in your virtual shopping cart at any time, click on the top right cart button. 3. To remove a Product from your virtual shopping cart, click on the button labelled "remove" by the product. 4. To add more Products to your virtual shopping cart, click on the link labelled "continue shopping". 5. To pay for the Products in your virtual shopping cart at any time, click the button labelled " check out". 6. If you have a Coupon Code, click the button labelled "Enter a promo code". 7. If you have any comments or special requests, click the button labelled "Add a note". When you click the " check out" button, you will be asked to provide various information necessary to process your order and deliver the Product(s) to you. You can provide this information by filling in the fields requested on the screen.
All fields with a "*" must be completed. We respect your right to privacy and will only use any information you provide to us in accordance with our Privacy Policy.




I would like to change my order. What should I do?


If you would like to amend your order, please contact us at info@setcas.online.




Is it safe to use my credit card on your website?


To ensure a safe payment procedure, our website uses Secure Trading for a reliable and secure internet payment gateway.




How do I use a promotion code?


To use a promotional code, please follow these steps: 1. Click on the top right cart button to "VIEW CART". 2. Click the button labelled "Enter a promo code". Simply type or copy and paste (recommended) the promotional code in this text field. 3. Click "Apply" button to see the final amount with your promotion discount applied.




What is your return Policy?


Please refer to our Shipping& Returns relating to returns.




Is my personal information kept private?


Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law or to fulfill an order contract with you.




Where could I get the manuals of KW-4BC, KW-4L and KW-4E spin coaters?


Currently, these documents could not be downloaded from our site. Please send a email to info@setcas.online to get them.





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Customer Service

Home Office:

9245 Dowdy Dr Suite 207,

San Diego, CA 92126

©2020 by SETCAS LLC.

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